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Appendix
Additional Information
Spare Parts Return Policy
Apache Sprayer Parts Manual
COPYRIGHT 2013
Equipment Technologies
Spare Parts Return Policy
Equipment Technologies Inc. (ETI) will accept spare parts returned from our dealers under the fol-
lowing conditions:
• The returning dealer must obtain return goods authorization number (RMA) by contacting the
Product Support Manager at ETI Prior to returning any parts.
• The RMA # must be visible on the outside of the shipping container and on any accompanying
paper work.
• Any parts returned without an RMA # will be returned to the dealer. The dealer will be respon-
sible for any freight charges.
• All parts returned must be clean, new, and in original packaging.
• Parts must have been purchased from ETI within the last twelve months.
• The returning dealer will pay all freight.
• A 15% restocking fee will be charged to the returning dealer on all spare parts returned.
• ETI will allow a dealer to return up to 20% of the total spare parts purchased from ETI in the last
calendar year.
• ETI will not accept any returns of any special order parts.
• Any spare parts shipped to a dealer mistakenly by ETI maybe returned to ETI without a restock-
ing fee. ETI will ship the correct parts freight free. The dealer must still obtain an RMA # before
returning the parts.
• Any parts ordered by a dealer for work required by a service bulletin/update that were unused
maybe returned to ETI without a restocking fee. The parts must be returned within six months of
purchase. The dealer must obtain an RMA # prior to returning the parts.
• ETI will inspect all returned parts. ETI will determine the condition of all returned parts. ETI re-
serves the right to refuse any parts that do not meet the above guidelines.
Any questions concerning the spare parts return policy or to return spare parts please contact Brian
Holtane, Product Support, at (317) 834-4500 or Email: